Privacy Policy

Panda Scenery Vacations Ltd. ("Panda Scenery", "we", "us") respects your privacy. This policy explains what personal information we collect when you use our website or request an RV rental quote, how we use it, and the choices you have.

Please note: this Privacy Policy is a general template. Before publishing, we recommend having it reviewed by a legal professional to ensure it meets your obligations under Canada's PIPEDA and Alberta's PIPA.

1. Information we collect

We collect information you provide directly and information gathered automatically as you use the site.

Information you give us

• Contact details — your name, email address, and phone number.
• Trip details — pick-up and drop-off locations, travel dates, number of travellers, driver's licence country, RV preferences, promo codes, and any message you send.
• Any other information you choose to include when you contact us.

Information collected automatically

• Standard log and device data (IP address, browser type, pages viewed).
• Cookies and similar technologies used to operate the site and understand usage (see Section 5).

2. How we use your information

• To prepare and send you a personalized RV rental quote and availability.
• To process and manage your booking and any add-ons or services you request.
• To communicate with you about your enquiry, booking, or trip.
• To improve our website, services, and customer experience.
• To meet legal, tax, and regulatory obligations.

3. How we share information

We do not sell your personal information. We share it only as needed to provide our services:

• CanaDream — as an authorized CanaDream booking partner, we share booking details with CanaDream to fulfil your RV rental.
• Service providers — trusted partners who help us operate, such as our website form provider and email tools, who process data on our behalf.
• Payment processors — where applicable, to handle deposits or payments securely.
• Legal — when required by law or to protect our rights and safety.

4. Data retention

We keep your personal information only for as long as needed to fulfil the purposes described here, to maintain business records, and to meet legal requirements. When no longer needed, it is securely deleted or anonymized.

5. Cookies & analytics

Our website uses cookies and similar technologies to function correctly and to help us understand how visitors use the site so we can improve it. You can control or disable cookies through your browser settings; some features may not work as intended if cookies are disabled.

6. How we protect your information

We use reasonable administrative, technical, and physical safeguards to protect your information against loss, theft, and unauthorized access. No method of transmission over the internet is completely secure, however, and we cannot guarantee absolute security.

7. Your rights and choices

Under applicable Canadian privacy law, you may:

• Request access to the personal information we hold about you.
• Ask us to correct information that is inaccurate or incomplete.
• Withdraw your consent to certain uses, subject to legal or contractual limits.
• Ask us to delete information we no longer need.

To exercise any of these rights, contact us using the details below.

8. Third-party links

Our site may link to third-party websites (such as CanaDream or our social media). We are not responsible for the privacy practices of those sites; please review their policies separately.

9. Children's privacy

Our services are directed to adults. We do not knowingly collect personal information from children without the consent of a parent or guardian.

10. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date above reflects the most recent version. Material changes will be posted on this page.